Refund policy
Return & Store Credit Policy
We hope you love your BowTrio purchase! If something doesn’t work out, we’re happy to accept eligible returns for store credit only.
Returns
Eligible items may be returned within 14 days of purchase or pickup.
To be eligible for a return, merchandise must be:
- Unworn and unused
- Unwashed
- Free from stains, odors, makeup, pet hair, or other signs of wear
- In its original condition
- With original tags attached, if applicable
Approved returns will be issued as BowTrio store credit only. We do not offer refunds to the original form of payment.
Final Sale Items
The following items are FINAL SALE and are not eligible for return, exchange, or store credit:
- Custom or personalized items
- Made-to-order items
- Clearance or sale items
- Items that have been worn, washed, altered, or damaged after purchase
Defective or Incorrect Items
If you receive an incorrect item or there is a defect or mistake with your order, please contact BowTrio as soon as possible.
We’ll review the issue and work with you to make it right.
Store Credit
Once an eligible return has been received and approved, store credit will be issued for the value of the returned merchandise.
Original shipping charges, if applicable, are non-refundable.
By completing a purchase with BowTrio, you acknowledge and agree to this return policy.
Thank you for shopping small and supporting BowTrio! 🤍